Healthcare Call Center for Positive Patient Relations
Healthcare call center service involves more than answering phones and scheduling appointments.
You need a solution that delivers comfort and accessibility to patients.
Clarity and Connection With a Healthcare Outbound Call Center
Medical call center service is much more than handling phone calls. Call center agents in the healthcare industry need to be helpful, available, communicative, and empathetic. They’re essential to the patient experience—after all, working in healthcare services isn’t anything like offering updates on estimated delivery times or canceling an order. Medical call center agents help patients form and navigate payment plans and provide the resources to feel confident in their care.
Horizon Healthcare RCM enhances the patient experience and strengthens your revenue cycle with our high-quality medical call center services. When you partner with our team for call center outsourcing, we act as an extension of your company. We provide support services that measure up to the level of professionalism your patients expect. Our operators are trained to be friendly and knowledgeable, so we can efficiently address any issue, whether a caller needs assistance with patient payments or clarity on their medical bill.
Partner With a Best Practice Revenue Management Team
Horizon Healthcare RCM has supported medical facilities nationwide since 2005. Our revenue-enhancing services are tailor-made and aligned with your specific goals.
The Benefits of an Outsourced Healthcare Call Center
Improved Patient Experience
You need call center agents who can be there for your patients. Fruitful engagement is vital to quality care. If a patient doesn’t feel confident in your resources and their position in the health system, you risk negatively impacting your revenue cycle.
Horizon Healthcare RCM can build and implement a custom campaign to ensure we’re treating patients with the care and attention to detail you would expect from an in-house team. Our technology solutions are suited to match your patient’s needs. Whether they want to pay their medical bills with a live rep or use interactive voice response (IVR), we can accommodate their needs.
Increased Retention
When patients feel they can trust your company to address their needs thoroughly and efficiently, they’re more likely to stick with you. Improving communication and offering varied, streamlined avenues for meaningful contact is essential to raising retention.
The Horizon Healthcare RCM team helps you improve retention by offering a clear-cut path through your health system. The healthcare industry can seem like a maze for many people—our after-hours IVR and flexible dialer system (capable of making thousands of outbound calls) offer accessible and proactive solutions to patient financial issues. We make a lasting and positive impression.
We Use Propensity to Pay Score To Improve Your Revenue Cycle
Your ability to orchestrate collections is vital to your longevity. In healthcare services, understanding your patients and knowing how to guide them in building a successful payment plan and eventually settling medical bills is invaluable.
With Horizon Healthcare RCM’s propensity to pay scores, you have research-based insights to evaluate when and how patients can be expected to pay their medical bills. We help you guide patients to a workable solution and give you the freedom to improve your workflow, introduce more strategic billing processes, and streamline collections for a more proficient operation.
50+
Certified Billers and Coders
100+
Revenue-Enhancing Solutions Implemented
Elevate the Patient Experience With Financial Clearance Healthcare
Patient financial clearance is a proactive tool that helps companies all around the healthcare industry get patients who qualify for financial assistance in contact with compatible programs. Addressing a patient’s financial situation isn’t a one-size-fits-all ordeal. Everyone is different, and you can support patients appropriately when you have a proper health system structure.
Horizon Healthcare RCM’s financial clearance services optimize reimbursement and decrease uncompensated care by helping patients uncover funding strategies to address their medical bills. Poor patient financial clearance structure negatively impacts workflow and communication. We apply our advanced technology and processes to gather patient information and verify insurance and benefits effectively.
While we handle first-party collections and educate your patient base, you’re available to pursue other revenue cycle objectives and meet pressing customer needs.
